Legal
Privacy Policy
Effective date: July 28, 2026
Introduction
Ion Design & Engineering, Inc., doing business as “ION” (“ION,” “we,” “us,” or “our”), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share personal information through our websites (including ion.design and platform.ion.design, the “Sites”) and the products and services we provide (collectively, the “Services”).
By using the Sites or Services, you agree to the collection and use of information in accordance with this Privacy Policy.
Whose Personal Information We Collect
We collect personal information about the following categories of people:
- Site visitors: people who visit our Sites or request information from us.
- Customers: organizations and their team members who create accounts or purchase our Services.
- End users: visitors to our customers’ websites, whose information we process on behalf of our customers when they connect their sites to the Services.
- Service providers: people and entities that provide services to ION.
- Job applicants: people who apply for employment with ION.
Information We Collect
Information you provide directly
You may provide information to us when you fill out a form on our Sites, create an account, book a demo, respond to a survey, or contact us for support. This information may include identifiers (such as your name, email address, and company), professional information, commercial information (such as Services purchased), and the contents of your communications with us.
Information about end users from our customers
When customers connect their websites to the Services, we process information about visitors to those websites on the customer’s behalf. This may include identifiers (such as IP address and device identifiers), device and browser information, and browsing activity on the customer’s site (such as pages viewed, referring pages, and interactions). We process this information as a service provider to our customers and use it to provide the Services, including monitoring site performance and proposing and measuring site improvements. Our customers’ own privacy policies govern their collection and use of end-user information.
Information collected automatically
When you visit our Sites, we and our analytics providers automatically collect certain information your browser sends, such as your IP address, browser type and settings, the pages you visit, the date and time of your visit, and the page that referred you. We collect some of this information using cookies and similar technologies, as described in the Cookies and Analytics section below.
Information from third-party services
If you access the Services through a third-party service such as Google (for example, single sign-on), that service may send us information about you, such as your name and email address, depending on your settings with that service.
How We Use Your Information
We use personal information for the following purposes:
- Providing the Sites and Services, including creating and maintaining accounts, providing customer support, processing payments, and verifying identity;
- Improving the Services, including analyzing usage, developing new features, and responding to your requests and feedback;
- Providing analytics and measurement for our customers;
- Detecting security incidents, preventing fraud and abuse, and maintaining the quality and safety of the Services;
- Marketing our Services, including sending newsletters and promotional communications;
- Complying with legal, regulatory, and financial obligations; and
- Evaluating and processing employment applications.
Marketing communications
We may send you newsletters or other promotional communications. You can opt out at any time by using the unsubscribe link in those emails or by contacting us at privacy@ion.design. We may still send you non-promotional, service-related messages, such as those about your account.
How We Share Your Information
With your consent
We share information with third parties when you direct us to or otherwise consent.
Affiliates and service providers
We share information with third parties that perform services on our behalf, such as cloud hosting, analytics, email delivery, payment processing, and customer support. These providers are permitted to use personal information only to provide services to us. Payment processors may collect billing information directly and do not share complete financial details with ION.
Aggregated and de-identified data
We may aggregate or de-identify information so it can no longer reasonably identify you and use or share that data, for example, to measure and improve the Services.
Legal requirements
We may disclose information when required by law, or when we believe disclosure is necessary to enforce our terms, protect the rights, property, or safety of ION, our users, or others, or to detect and prevent fraud or security issues.
Change of control
Personal information may be transferred to a third party in connection with a sale of our business, merger, acquisition, reorganization, or similar transaction.
Cookies and Analytics
We use cookies and similar technologies on our Sites to operate the Sites, remember your preferences, and understand how the Sites are used. You can control cookies through your browser settings, though some features of the Sites may not function properly without them.
We use analytics services, including Google Analytics (via Google Tag Manager), PostHog, and Vercel Analytics, to help us understand how visitors use our Sites and Services. These services may collect information such as your IP address, device and browser information, and pages visited. You can opt out of Google Analytics by installing Google’s opt-out browser add-on.
We do not use cookies for targeted advertising, and we do not sell your personal information. For more information about online advertising choices generally, you can visit the Network Advertising Initiative or the Digital Advertising Alliance.
Do Not Track Signals
The Services may not currently respond to all Do Not Track (“DNT”) or similar signals, as we are awaiting consensus from the Internet policy and legal community on the meaning of DNT.
Children's Privacy
The Sites are not directed at individuals under the age of 16, and we do not knowingly collect personal information from children under 16. If you believe a child has provided us with personal information, please contact us at privacy@ion.design so we can delete it.
Data Security
We maintain technical and organizational safeguards designed to protect personal information. However, no website, application, or transmission can guarantee security, and we cannot warrant absolute protection of your information.
Data Retention
We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. In determining retention periods, we consider the nature of the Services provided, the duration of our relationship with you, legal obligations, and applicable statutes of limitations.
International Transfers
We are based in the United States, and your information may be processed in the United States and other countries that may not provide the same level of data protection as your home jurisdiction. Where required, we use appropriate safeguards, such as standard contractual clauses, for transfers of personal information out of the European Economic Area, the United Kingdom, and Switzerland.
California Residents' Privacy Rights
If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA), subject to certain exceptions:
- Right to know: request disclosure of the categories and specific pieces of personal information we have collected about you, the sources of that information, our business purposes for collecting it, and the categories of third parties with whom we share it.
- Right to delete: request deletion of personal information we have collected from you.
- Right to correct: request correction of inaccurate personal information.
- Right to portability: request a copy of your personal information in a portable format.
- Right to opt out of sale or sharing: we do not sell or share your personal information as those terms are defined under the CCPA.
- Right to limit use of sensitive personal information: we use sensitive personal information only to provide the Services or as otherwise minimally permitted by law.
- Right to non-discrimination: we will not discriminate against you for exercising any of these rights.
We do not disclose your personal information to third parties for those third parties’ direct marketing purposes. To exercise your rights, contact us at privacy@ion.design. We may need to verify your identity before processing your request. Authorized agents submitting requests on your behalf must provide written authorization, and we may still require you to verify your identity directly.
EEA and UK Privacy Rights
Lawful bases for processing
If you are in the European Economic Area or the United Kingdom, we process your personal information on the following legal bases: (1) to perform or enter into a contract with you; (2) for our legitimate business interests, such as preventing fraud, securing our network, marketing, and improving the Services; (3) to comply with legal obligations; and (4) with your consent, where no other basis applies.
Your rights
Subject to certain conditions, you may request access to your personal information, correction of inaccurate information, erasure, restriction of processing, a portable copy of your information, or object to our processing. To exercise these rights, contact us at privacy@ion.design. You also have the right to lodge a complaint with your local supervisory authority, though we encourage you to contact us first so we can try to resolve your concern.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this page. We encourage you to review this page periodically for the latest information on our privacy practices.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, contact us at:
Ion Design & Engineering, Inc. (dba ION)
privacy@ion.design